Overview
This case study outlines how Simitri partnered with a global organisation to deliver a leadership and management programme for financial services. The programme strengthened people management capability across multiple regions. As a result, managers gained a shared foundation and clearer expectations. The focus was on self-awareness, role clarity, and practical people management tools.
Industry: Financial Services
Programme Category: Leadership & Management
Problem Addressed: Inconsistent people management capability across regions and roles
Context
A global financial services organisation wanted to build a consistent leadership and management foundation. The programme covered both front- and back-office employees across Singapore, Hong Kong, Japan, and India. However, regional practices and management styles varied widely. Because of this, people management experiences were inconsistent across teams.
Challenge
Managers needed clearer differentiation between leadership and management responsibilities. In addition, greater self-awareness was required to improve daily people interactions. There was a strong need to improve day-to-day coaching, delegation, and feedback practices while ensuring consistency across regions and roles.
Simitri Approach
Simitri designed and delivered a customised, client-owned leadership and management programme for financial services. The programme focused on clarifying leadership versus management roles, building self-awareness using MBTI. In addition, managers learned situational leadership and effective delegation practices. Coaching and feedback skills were developed using the GROW model. The programme was adapted to regional contexts while maintaining consistent standards across all locations.
Impact
- Improved self-awareness and leadership effectiveness
- Stronger coaching, feedback, and delegation practices
- Greater clarity in leadership versus management roles
- Consistent people management capability across regions
