Industry: Financial Services
Programme Category: Leadership & Management | Front-Line Leaders
Problem Addressed: Inconsistent people management skills
Context
A global financial services organisation wanted to strengthen front-line leadership capability across multiple regions. This front-line leadership development case study demonstrates how targeted interventions helped managers develop consistent people management skills, build confidence, and lead their teams effectively.
Challenge
Managers faced inconsistent leadership practices, struggling with coaching, feedback, delegation, and difficult conversations. As highlighted in this front-line leadership development case study, there was a need for a programme that could deliver practical, measurable results across multiple regions and formats..
Simitri Approach
Simitri designed a customised front-line leadership programme that combined interactive workshops, practical exercises, and both classroom and virtual delivery.
- Workshops focused on core leadership skills, including coaching, delegation, feedback, and difficult conversations.
- Interactive exercises enabled managers to practice real scenarios and gain hands-on experience.
- Virtual delivery allowed teams across regions to participate simultaneously while maintaining engagement.
- Peer discussions and reflective exercises encouraged participants to share challenges, exchange ideas, and reinforce learning.
Furthermore, facilitators provided ongoing support, ensuring that managers could apply new skills immediately to their teams, resulting in more consistent leadership practices across the organisation.
Impact
The front-line leadership development case study achieved measurable results:
- Improved quality of leadership conversations
- Increased confidence in people management
- Consistent leadership standards
- Strong engagement across delivery formats
