Negotiation Skills Standardisation was essential for this global insurance and risk advisory organisation, as teams across multiple business units needed to align their negotiation approaches. Previously, negotiators achieved results individually but lacked a shared framework, which created inconsistent outcomes. By implementing a standardised negotiation programme, the organisation aimed to strengthen skills, improve confidence, and foster consistent application in real-world negotiations.
Industry: Insurance & Risk Advisory
Programme Category: Negotiation Skills | Customised Workshops
Problem Addressed: Inconsistent negotiation approaches, variable outcomes
Context
The organisation’s negotiators worked across diverse regions and business units, which made collaboration and consistency challenging. Additionally, varied approaches led to uneven results and confusion during cross-functional deals. The leadership team recognised that standardisation could enhance team effectiveness, client satisfaction, and long-term business performance.
Challenge
Key challenges included:
- Inconsistent negotiation techniques across teams
- Lack of a shared language or framework
- Variable application of best practices in complex business situations
- Need for engaging, relevant training tied to real business scenarios
Without addressing these challenges, the organisation risked inconsistent client outcomes and reduced stakeholder confidence.
Simitri Approach
To tackle these challenges, Simitri designed a customised negotiation skills programme:
- Conducted stakeholder interviews to understand real business situations
- Developed tailored role-plays reflecting authentic negotiation scenarios
- Introduced a standardised framework for all teams to follow
- Delivered interactive workshops across multiple business units, combining theory and practice
Reinforced learning with actionable tools for immediate application
Consequently, participants could apply the framework confidently and consistently in their daily work.
Impact
The programme delivered tangible results:
- Standardised negotiation framework adopted across business units
- Increased confidence in handling complex negotiations
- Consistent application of skills to real work situations
- High participant engagement and perceived relevance
- Improved collaboration and alignment across teams
Overall, this Negotiation Skills Standardisation programme ensured that global teams negotiated more effectively, with consistent results and stronger business outcomes.
