Emotional Intelligence

Enhancing Emotional Self-Control

MANY SENIOR EXECUTIVES will assure you that to seal the deal, you must have a strong personal relationship with the person you are doing business with. They emphasise the importance of the handshake, face-to-face communication, and knowing what makes the other person tick. For people in sales, business development or in deal-making roles, this can mean spending much time away from the home base, chasing up new contracts or maintaining old ones. 

Emotional Management of Others

ADVANCES IN TECHNOLOGY have had a phenomenal impact on the business world. Ubiquitous high-speed internet and mobile devices have given constant access to vast quantities of information and completely transformed the way companies operate. These changes are usually heralded as promoting speed and efficiency. They are designed to make life easier for the average employee. But all too often, it turns out that the net effect is just the opposite. For many people, the working day now stretches far beyond the mythical "nine to five", and it rarely finishes when they leave the office.

Emotional Self-Management

A LEADING COMPANY held its annual conference to review performance and map out future strategy. During a breakout session on the second day, groups drawn from different departments were given time to brainstorm about an assigned topic, after which they were to give a short presentation summarising their ideas and conclusions. Each group consisted of people of varying levels of seniority in the hope of sparking creativity and stimulating the participants to come up with new perspectives and not just recycle the same old thinking.

Emotional Awareness of Others

SOMETIMES A BOSS has to deliver bad news. It is not part of the job description, but it is part of the job, and the way it is done says a great deal about the leadership style and overall competency of the person in charge. Depending on the organisation and context, what constitutes bad news can be one of many things. It might be about an impending corporate restructuring with anticipated company-wide layoffs, a move to less convenient office premises, or the non-payment of discretionary bonuses. Whatever the case, one thing can make all the difference in gaining acceptance and maintaining staff morale - the way the message is delivered.

Emotional Decision Making

SOMETHING IS STIRRING in the corporate world as companies finally start to recognise the paradox they have created. On the one hand, they have invested millions in computer-operated voice response systems, reducing customers and business processes to a series of acronyms and numerical codes. On the other, they wonder why clients complain so loudly about impersonal service and the inability to "just talk to someone".

Express Your Feelings in an Intelligent Way

ALLOWING FOR A FEW changes of detail, many executives will no doubt recall a formative experience like this. Late one Friday afternoon an email arrives from someone high up in the organisation. The tone is uncompromising, and the content comes as a complete surprise. The message states that, by Monday morning, a financial analysis and marketing plan is needed for the possible launch of a new product, which another division has been working on.

Juggling Emotions

WHEN TRYING TO identify what makes someone a great leader, one can look into everything from their upbringing and education to their work experience and contacts. In most cases, what really makes the difference gets overlooked. There is no mention of it in standard resumes and it's usually skirted over in personal profiles. However, closer investigation often reveals that what sets certain individuals apart is their emotional intelligence, or EI.