IN A PERFECT WORLD, just one person representing the client would decide whether to buy your product or service. That individual would identify business needs, sift through the facts and be responsible for weighing up the options.
Making Meetings Work
Developing Team Unity
NO ONE SHOULD underestimate the challenges involved in leading a team. In today’s global business environment, it usually means bringing together and getting the best out of people from different cultures, of different ages and with diverse academic backgrounds, aspirations, experience and financial expectations.
Persuasion and Assertion
WHY DO WE sometimes fail in our efforts to influence another person? It may be because we are not focusing our attention on the right thing. The natural tendency is to look at every situation from our own point of view. We consider first the ways we need help, believe our own recommendations are best and set agendas that cater to our personal priorities.
Handling Client Resistance
Building a Good Rapport
WE ALL KNOW the importance of building relationships with our clients as a prelude to winning business and seeing it grow. We attend seminars, read extensively and even participate in day-long training programmes on the subject. Management teams hold lengthy strategy sessions to devise better ways of ensuring long-term relationships exist, and that sales personnel develop them proactively.